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/* Mu Holocausto - conversación de tickets (compartido: web del jugador + panel admin) */
.tkt-thread{display:flex;flex-direction:column;gap:14px;padding:6px 0}
.tkt-msg{position:relative;max-width:min(760px,88%);padding:14px 16px 12px;border-radius:4px;background:linear-gradient(180deg,rgba(16,36,82,.85),rgba(6,14,36,.9));border:1px solid rgba(150,190,255,.16);border-left:3px solid rgba(47,140,255,.6);box-shadow:0 10px 26px rgba(0,0,0,.3)}
.tkt-msg.is-mine{align-self:flex-end;border-left:1px solid rgba(150,190,255,.16);border-right:3px solid #e8bd5a;background:linear-gradient(180deg,rgba(40,34,14,.6),rgba(8,14,34,.9))}
.tkt-msg--staff:not(.is-mine){border-left-color:#e8bd5a;background:radial-gradient(400px 120px at 0 0,rgba(232,189,90,.12),transparent 70%),linear-gradient(180deg,rgba(16,36,82,.9),rgba(6,14,36,.92))}
.tkt-msg.is-internal{border-style:dashed;border-color:rgba(255,196,90,.55);background:rgba(60,44,8,.35)}
.tkt-msg__head{display:flex;align-items:center;gap:10px;margin-bottom:8px;font-size:12.5px}
.tkt-msg__head b{color:#fff;font-size:13.5px}
.tkt-msg--staff .tkt-msg__head b{color:#f8dc8e}
.tkt-msg__head time{margin-left:auto;color:#8fa3c6;white-space:nowrap}
.tkt-msg__body{font-size:14.5px;line-height:1.6;color:#e3ecfb;word-wrap:break-word;overflow-wrap:anywhere}
.tkt-msg__body a{color:#8fc8ff;text-decoration:underline}
.tkt-sys{align-self:center;padding:5px 12px;border-radius:3px;font-size:12px;color:#9fb2d4;background:rgba(2,8,24,.55);border:1px solid rgba(150,190,255,.12)}
.tkt-files{display:flex;flex-wrap:wrap;gap:10px;margin-top:12px}
.tkt-file{display:block;border-radius:4px;overflow:hidden;border:1px solid rgba(232,189,90,.35);background:#01040c}
.tkt-file--img img{display:block;width:170px;height:120px;object-fit:cover;transition:transform .25s}
.tkt-file--img:hover img{transform:scale(1.05)}
.tkt-file--video{width:min(420px,100%)}
.tkt-file--video video{display:block;width:100%;max-height:260px;background:#000}
.tkt-file--video a{display:block;padding:6px 10px;font-size:12px;color:#bfe0ff;text-decoration:none;background:rgba(2,8,24,.8)}
.tkt-badge{display:inline-block;padding:3px 9px;border-radius:3px;font-size:11px;font-weight:800;letter-spacing:.06em;text-transform:uppercase;white-space:nowrap;background:rgba(47,140,255,.16);color:#bfe0ff;border:1px solid rgba(47,140,255,.35)}
.tkt-badge--open{background:rgba(232,189,90,.14);color:#f8dc8e;border-color:rgba(232,189,90,.45)}
.tkt-badge--answered{background:rgba(61,220,132,.12);color:#9ff0c0;border-color:rgba(61,220,132,.4)}
.tkt-badge--closed{background:rgba(150,170,200,.12);color:#b9c6dd;border-color:rgba(150,170,200,.3)}
.tkt-badge--internal{background:rgba(255,196,90,.16);color:#ffd98a;border-color:rgba(255,196,90,.45)}
.tkt-badge--high{background:rgba(255,150,60,.14);color:#ffc48a;border-color:rgba(255,150,60,.4)}
.tkt-badge--urgent{background:rgba(255,91,107,.16);color:#ffb3bb;border-color:rgba(255,91,107,.45)}
.tkt-lightbox{position:fixed;inset:0;z-index:300;display:grid;place-items:center;padding:20px;background:rgba(1,4,12,.88);cursor:zoom-out}
.tkt-lightbox img{max-width:100%;max-height:100%;border:1px solid #e8bd5a;box-shadow:0 30px 80px rgba(0,0,0,.7)}
@media (max-width:640px){.tkt-msg{max-width:100%}.tkt-file--img img{width:130px;height:95px}}